goldbat Privacy Policy
This policy gives a full account of how your personal information is collected, why it is stored, and how it is kept safe on the goldbat platform.
goldbat is an online gaming and sports betting platform. We believe you should have full control over your personal information. This privacy policy explains how we handle your data. Please read it carefully before using our services. This privacy policy is aligned with our Terms and Conditions and both apply together.
What information we collect
The following types of information may be collected when you create and manage a goldbat account:
1.1 Information You Provide Directly
When you register, make a deposit, or contact us, the following information is collected directly from you:
- Full name and date of birth (for age verification — you must be 21 years of age or older)
- Mobile number and email address
- Username and password
- Mobile wallet account details (bKash, Nagad, or Rocket number — for transaction verification only)
- Documents required for identity verification (such as your National ID number)
1.2 Automatically Collected Information
When you use our website or app, some information is collected automatically:
- IP address and device type
- Browser information and operating system
- Time of site access and session duration
- Which pages were viewed and which links were clicked
- Information obtained through cookies and similar tracking technologies
1.3 Transaction-Related Information
We keep a record of every deposit and withdrawal transaction. This includes the amount, time, method, and associated mobile wallet number. This information is used for account verification and fraud prevention.
Purpose of data use
goldbat uses the collected information for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Registration, login, password recovery, and maintaining account security. |
| Identity Verification | Confirming the account holder's age and identity, and preventing multiple accounts by the same person. |
| Financial Transactions | Processing deposits and withdrawals and maintaining transaction history. |
| Customer Support | Improving the quality of support provided via live chat and email. |
| Fraud Prevention | Detecting suspicious activity and maintaining platform security. |
| Service Improvement | Analysing user experience to improve platform performance. |
Your information will not be used for purposes beyond those stated above. We obtain your consent for marketing communications, and you may withdraw that consent at any time.
Cookies and tracking technologies
The goldbat website uses cookies to function properly and to improve user experience. Cookies are small data files stored in your browser.
3.1 Types of Cookies
- Essential cookies: Required for core site functions — maintaining login sessions, security checks, and so on. These cookies cannot be disabled.
- Functional cookies: Help remember your preferred language, theme, or display settings.
- Analytics cookies: Used to understand which pages are visited most or where issues occur. Data is collected in aggregate and is not personally identifiable.
3.2 Cookie Controls
You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies will prevent some features of the site from working.
Sharing information with third parties
goldbat does not sell your personal information commercially. Only necessary information may be shared with third parties in the limited circumstances below:
- Payment processing: Necessary transaction information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals. These organisations follow their own privacy policies.
- Technology service providers: Information necessary for service delivery is shared with technology partners engaged to operate the platform. They may not use this information without our instruction.
- Legal obligations: Information may need to be provided to relevant authorities under a court order or other legal requirement.
- Fraud investigation: Relevant information may need to be disclosed in the investigation of account or financial fraud.
Data retention and security
5.1 Retention Period
Information is retained while your account is active and for a specified period after it is closed. Financial transaction records are kept for an extended period as they may be needed to resolve disputes and prevent fraud. Once the need for retention has ended, information is securely deleted or anonymised.
5.2 Security Measures
goldbat applies industry-standard security technologies to protect your information:
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Password hashing — your password is not stored in plain text
- Two-Factor Authentication / OTP support
- Regular security audits and vulnerability testing
- Strict internal controls on server access
Keep in mind that no method on the internet is completely impenetrable. It is advisable not to share your password or OTP with anyone.
Your rights
As a goldbat user, you have the following rights regarding your own information:
- Right to access: You may request to know what information we hold about you.
- Right to correction: If any information is incorrect, you may request that it be corrected.
- Right to deletion: Under certain conditions, you may request that your information be deleted. However, some information may need to be retained due to legal or contractual obligations.
- Withdrawal of consent: You may withdraw consent given for marketing communications at any time.
- Right to complain: If you have a complaint about how your information is handled, you may inform our support team.
To exercise these rights, contact our customer support team. We provide support 24/7 in both Bengali and English via live chat and email. Visit our FAQ section for more details on how to reach us.
Protection of minors' information
goldbat strictly does not provide services to anyone under 21 years of age. Age is verified at the time of registration, and any account found to belong to a user under 21 is closed. We do not intentionally collect any personal information from minors. If a minor's information is collected by mistake, it is deleted immediately.
We are committed to responsible gaming. Read our Responsible Gaming guidelines to learn how to use the service safely and responsibly.
International data transfers
goldbat primarily operates for users in Bangladesh. In some cases, information may be stored or processed on servers in other countries for technical service purposes. In such cases, we ensure that data protection standards are properly maintained and that third-party service providers follow standards consistent with this privacy policy.
Changes to this policy
goldbat reserves the right to update this privacy policy when necessary. If significant changes are made, we will post a notice on the platform or send a notification to your email or mobile number. The date of each update will be shown at the top of the page.
Continued use of the service after any changes will be taken as acceptance of the updated policy. You should therefore visit this page regularly. To learn more about us, see our About Us page.
Contact us
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:
- Live Chat: Available directly on the website 24/7
- Email: [email protected]
Our customer support team is available around the clock in both Bengali and English and will respond to your request as quickly as possible.